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How we operate: Our Service Standards

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In delivering our services, we are guided by developing these five principles for our clients’: organizational culture, strategy, talent, operational excellence, financial management and collaboration. These ensure that our clients operations remain sustainable.

We want our relationship with clients to be a partnership based on confidence and trust. Our commitment is that our consultants and other members of staff will be easy to contact, quick to respond, competent in delivery and courteous.

Our value base is to provide an honest, efficient and an effective service. We are totally committed to delivering high quality work that meets needs of our clients, within budget and on time. This, we know, guarantees customer satisfaction and future business.

Written proposals to clients, whether in response to formal Terms of Reference or based on a one-to-one client briefing, specify the following:

  • A named assignment team leader and details of the assignment team.
  • A project plan with details of the actions to complete the assignment and target dates set for key stages such as a draft report and final report
  • Details of exactly what is to be expected from us and just as importantly, details of what input we will require from our clients.
  • An unambiguous statement of outputs and outcomes to be expected from the assignment.
  • A clear indication of fees and expenses including when invoices will be issued.
  • Agreed timescale, including a start date and completion date.

Our Approach

We work to the standards indicated below:

  • We treat clients with courtesy and respect: From the outset we will ensure that clients understand how we intend to approach an assignment.
  • We provide clients with a thorough briefing on the results or findings of any research and consultation undertaken within the assignment and present a draft report for consideration before any formal report is finally submitted.
  • All reports where appropriate will have a stand-alone summary contained within or attached to the final report.
  • Our reports and business plans are presented to clients both in full and in summary form.
  • We ensure that reports are technically correct and accurate with emphasis on readability and presentation.
  • Where appropriate, sections are summarised and graphics used to illustrate key processes, and findings.

In our work in capacity building/training we:

  • Use modern and up-to-date techniques and well-presented materials in our training programs.
  • Ensure that training materials are tailored for each individual assignment and are made relevant and appropriate to the peculiar and particular needs of our clients.
  • Employ highly interactive training, which involves participants in discussion, and feedback, focuses on practical exercises and learning experiences and concludes with practical action plans that can be implemented by participants.
  • We ensure that reports are technically correct and accurate with emphasis on readability and presentation.
  • Where appropriate, sections are summarised and graphics used to illustrate key processes, and findings.

Quality Assurance Procedures

Glorywings Consulting is totally committed to delivering the highest quality service to our clients. This commitment to quality has enabled us to create and maintain trusting relationships with a number of reputable organisations in virtually every sector.

We have instituted the following methods to ensure that high standards at service delivery are maintained

01.

Professional Standards Review (PSR)

This ensures that all engagements are reviewed independently within the firm to ensure the highest professional ethics are consistently maintained.

02.

Quality Management System (QMS)

This ensures the highest standards of QMS both within the firm and in clients’ assignments are maintained

03.

Professional Practice Review (PPR)

The performance of every staff member on each assignment is evaluated and yearly performances are also reviewed.

04.

Clients Services Review (CSR)

We seek feedback from our clients at the end of every assignment regarding the quality of our services.  These feedbacks are evaluated to identify areas of improvement in our service delivery.

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About Company

Glorywings Consulting exists to reposition Peoples, Countries, Entities and organisations through knowledge transfer and systems turn around for enhanced delivery to the benefit of mankind and to the glory of God

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